Refund policy

Effective Date: January 5th, 2025

1) General Policy

Because many items we sell are consumable or sensitive, we limit returns to protect quality and safety.

2) Returns Accepted: Cultivation Supplies Only

We accept returns only for unused cultivation supplies within 5 days of purchase, provided:

  • the product is unused and in original condition/packaging (if applicable),

  • you provide proof of purchase, and

  • the item is not damaged due to misuse or improper storage.

How to request a return: Contact us at hello@mountainmyc.com within 5 days with your order details and the item(s) you want to return.

How returns are completed (delivery-only business): If the return is approved, we will coordinate one of the following within our Service Area:

  • a scheduled pickup, or

  • a scheduled public meet-up location.

Eligible return items must be available in the approved condition at the scheduled time.

3) Final Sale Items (No Returns / No Exchanges)

Except as expressly stated in this policy, all sales are final for:

  • perishable or consumable goods;

  • ingestible products;

  • opened, used, or modified items;

  • live cultures or biological materials once delivered (except the limited contamination exception below);

  • any items that cannot be resold for health, safety, or quality-control reasons.

4) Limited Exception: Liquid Culture Contamination

If you purchased a jar of liquid culture and it shows signs of contamination within 5 days of purchase, contact us within that 5-day window with:

  • your order details, and

  • clear photos/video evidence of the issue.

For this limited exception to apply, the jar must be unmodified and unaltered (e.g., not opened, not injected, and not otherwise altered) and handled consistent with basic storage guidance.

If we confirm contamination, we will determine an appropriate remedy, which may include (at our discretion):

  • replacement,

  • store credit, or

  • another reasonable remedy based on the circumstances.

5) Incorrect or Missing Items

If an incorrect item is delivered, notify us the same day as delivery. If confirmed, you may keep the incorrect item and we will deliver the correct one as soon as possible at no additional charge.

6) Cancellations

Orders may be canceled:

  • within 30 minutes of placing the order by calling 313-380-0171, or

  • when our representative contacts you to schedule delivery (prior to dispatch).

Once an order is dispatched, cancellations may not be possible.